Refund policy
Return and Refund Policy
Last updated: August 2, 2026
This policy applies to purchases made through Guys Department (guysdepartment.com), operated by GAIA, LLC, 6621 19th St E, Sarasota, FL 34243, United States. Contact: guysdepartment@outlook.com.
Cancel before shipping
You may request cancellation for a full refund within 1 hour of purchase if the order has not yet been submitted for fulfillment. Email us immediately with your order number. Once an order is in fulfillment or has shipped, standard return rules apply.
30-day returns
You have 30 days from delivery to request a return. To be eligible, items must be unused, in the same condition received, and in the original packaging with all accessories (heads, combs, dock, cable, brush, manual) included unless we agree otherwise in writing.
What we cannot accept
- Used grooming tools for change-of-mind returns (hygiene and safety)
- Items damaged through misuse or normal wear after delivery
- Returns without prior written authorization and the correct return address
If your item arrived damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will cover return shipping and offer a replacement or full refund.
How to start a return
Email guysdepartment@outlook.com with your order number and reason. Do not ship a return until we confirm the return address. Unauthorized returns may be delayed or refused.
Refunds
Approved refunds are issued to the original payment method after we receive and inspect the return. Your bank controls how quickly the refund appears. Shipping charges are non-refundable except for our error, damage, or defect.
EU / consumer rights
Where mandatory local law grants a longer cooling-off period or different rights, those rights apply in addition to this policy.