Contact information

CONTACT INFORMATION

Last updated: August 2, 2026

Guys Department is committed to providing clear, reliable, and timely customer support. Please use the information below to contact us regarding orders, products, shipping, returns, refunds, or general questions.

Customer Support

Store Name: Guys Department
Website: https://www.guysdepartment.com
Email: guysdepartment@outlook.com

Before Contacting Us

To help us respond efficiently, please include:

  • Your full name;

  • Your order number, if applicable;

  • The email address used to place the order;

  • A clear description of your question or concern;

  • Photographs or videos when reporting a damaged, defective, or incorrect item.

Please do not send passwords, complete payment card numbers, banking credentials, or other highly sensitive financial information by email.

Response Time

We aim to respond to customer inquiries within two business days. Response times may be longer during weekends, holidays, product launches, or periods of unusually high demand.

Please send only one email per issue whenever possible, as multiple messages may delay our response.

Returns and Order Issues

Before returning any product, contact us at guysdepartment@outlook.com and follow the instructions provided by our customer support team.

Do not mail a product to the manufacturer, supplier, fulfillment center, or any address shown on the original shipping package unless Guys Department has specifically authorized that return address.

Unauthorized returns may not be accepted or refunded.

Order Communications

When you place an order, Guys Department may contact you using the email address or telephone number provided during checkout regarding:

  • Order confirmation;

  • Payment or address verification;

  • Shipping and delivery updates;

  • Product availability;

  • Returns, refunds, or replacements;

  • Suspected fraud or account security concerns.

Customers are responsible for providing accurate and current contact information when placing an order.

Security Notice

Guys Department will never request your account password, complete payment card number, or banking password by email.

If you receive a suspicious message claiming to represent Guys Department, do not click any links or provide personal information. Forward the message to guysdepartment@outlook.com for verification.